As a new patient—and someone who has seen dermatologists throughout my life—I chose this office because it was closer to my current residence, when I initially called, they were very professional. I don’t usually leave reviews, but I feel compelled to share this experience due to the level of concern I have.
After my daughter‘s appointment that I had made for her, I reached out multiple times to the office, leaving both an email and voicemail for the office manager regarding my concerns about the provider during my daughter’s visit, and I have still not received any response.
I am very disappointed with our visit with Cynthia Franco. During my daughter’s appointment, she did not physically examine her skin or conduct a hands-on assessment. Instead, she briefly advised continuing over-the-counter products available at places like Target or Walmart and suggested simply being “more consistent” and “giving it more time.”
My daughter has been struggling with acne for years and has already tried numerous over-the-counter treatments with little to no improvement. Despite this, no prescription options or alternative treatments were offered, and no thorough examination was performed.
What is most concerning is not only the lack of proper evaluation, but the impact it had on my daughter emotionally. She is a young adult already dealing with self-esteem issues related to her skin, and she left the appointment feeling dismissed and discouraged rather than supported or given real treatment options.
I am sharing this so other patients and parents can make an informed decision before choosing this provider or office.
M H. | Jun 15, 2026
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